FAQ

1) How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation.

2) How long does shipping take?

Estimated delivery times are:

• United States: 5–12 business days

• International: 7–18 business days

Delivery times may vary due to carrier operations, weather, or peak-season delays.

3) Will I receive tracking information?

Yes. A tracking number will be sent to your email once your order has been shipped.

4) What is your return policy?

We offer a 30-day return window from the date your order is delivered.

Items must be unused, in original condition, and include proof of purchase.

5) What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with clear photos and your order number at wonjun298@gmail.com.

6) Can I cancel or change my order?

If your order has not been processed yet, we may be able to help.

Please contact us as soon as possible at wonjun298@gmail.com.

7) How do refunds work?

Once your return is received and inspected, we’ll notify you of the result.

Approved refunds are issued to the original payment method within 5–10 business days.

8) How can I contact support?

Email us at wonjun298@gmail.com for any order, shipping, or return questions.